FAQ

How do you handle shipping in a sustainable way?

We ship everything plastic free. Our shipping supplies comes from Eco Enclose (link) an eco friendly shipping supplier. Your order will be shipped in an upcycled or 100% recycled material box with paper wrapping and biodegradable cello tape and/or completely recyclable paper tape. All of these materials are 100% recyclable and compostable.

When will I receive my order?

We ship via Canada Post. Once your order has shipped you will be notified via email with a tracking number. Depending on your location orders will arrive in 4-10 business days. Orders may incur customs fees if you are outside of Canada.

What is your return policy?

We do not accept returns or issue refunds, however, if you have any issues with your product, please email us at info@canarygoods.ca and we will address these on a case-by-case basis.

*could be the best route to not offers returns or exchanges as it suits the nature of the business. Be knowledgeable/conscious  of what you’re purchasing and product pages would be really thorough any way.

Why doesn’t Canary accept returns?  **taken from Package free shop

Reverse logistics (or returns) generates 5 billion pounds of landfill waste per year in the U.S. In the return process, trucks burn roughly 1.6 billion gallons of diesel fuel, resulting in 15 million metric tons of carbon dioxide emissions. In 2017, 11.3 percent of all purchases were returned, amounting to $380 billion worth of goods.

We believe that the “shop online in excess because returns are free” culture is the real issue here and that we should only buy what we have really researched.

Our advice? Learn to be a smarter online shopper. We research and heavily vet all of our products to ensure that our community is receiving only the best and most sustainable products currently available. Even so, we urge you to research purchases before making them, avoid impulse buys, and (simply put) don’t buy what you don’t need. We value you tremendously and hope that, together, we can all work towards consuming less and purchasing more mindfully.

What if my package is lost?

Canary is not liable for any missing, damaged or stolen parcels or orders sent to the incorrect address.